149212: Customer Service Manager

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149212: Customer Service Manager

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Skill Level: 2

Assessing Authority: VETASSESS

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Visa Options – ANZSCO 149212

Visa TypeEligibilityMLTSSLSTSOLROL
Subclass 189 (Skilled Independent)---
Subclass 190 (Skilled Nominated)--
Subclass 491 (State/Territory nominated)--
Subclass 491 (NOT nominated by State/Territory)---
Subclass 485 (Graduate)---
Subclass 482 (TSS) --
Subclass 186 (ENS)---
Subclass 187 (RSMS)--
Subclass 407 (Training)--
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State Eligibility Summary Table – ANZSCO 149212

  • null
    Occupation MAY be eligible
  • null
    Occupation in the ‘Supplementary Skilled List’ or ‘Special Conditions Apply’
  • null
    Occupation NOT on relevant ‘State Occupation List’, or ‘Closed’ status; but MAY still be eligible if you meet the requirements
  • null
    Occupation NOT eligible
If you want to know further details about your nominated occupation and other useful information, you may contact us at 1300-896-519
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149212: Customer Service Manager

Major Group: 1 – Managers | Sub-Major Group: 14 – Hospitality, Retail and Service Managers | Minor Group: 149 – Miscellaneous Hospitality, Retail and Service Managers | Unit Group: 1492 – Call or Contact Centre and Customer Service Managers

Description

Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.

Skill Level 

Occupations at Skill Level 2 have a level of skill commensurate with one of the following:

– NZ Register Diploma or
– AQF Associate Degree, Advanced Diploma or Diploma.

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks

  • Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
  • Ensuring operational efficiency within a call centre
  • Providing direction and feedback to team members and assisting with recruitment
  • Managing, motivating and developing staff providing customer services
  • Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
  • Liaising with other organisational units, service agents and customers to identify and respond to customer expectations
  • May work in a call center

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Assessing Authority

VETASSESS: Vocational Education and Training Assessment Services
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  • Excludes positions which have nominated annual earnings of less than AUD65,000.

Excludes any positions that:

  • are based in a front-line retail setting
  • predominantly involve direct client transactional interaction on a regular basis.
  • Excludes positions that are in a business that has an annual turnover of less than AUD1M.
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Source: Australian Bureau of Statistics, Commonwealth of Australia 2015 – Australia and New Zealand Standard Classification of Occupations (ANZSCO) Version 1.2 CODER, Cat No. 1220.030.001, http://www.abs.gov.au/ausstats/abs@.nsf/mf/1220.0

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Call us on 1300 896 519 for consultation or [latepoint_book_button]