149212: Customer Service Manager
Skill Level: 2
Assessing Authority: VETASSESS
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Visa Options – ANZSCO 149212
Visa Type | Eligibility | MLTSSL | STSOL | ROL |
---|---|---|---|---|
Subclass 189 (Skilled Independent) | - | - | - | |
Subclass 190 (Skilled Nominated) | - | - | ||
Subclass 491 (State/Territory nominated) | - | - | ||
Subclass 491 (NOT nominated by State/Territory) | - | - | - | |
Subclass 485 (Graduate) | - | - | - | |
Subclass 482 (TSS) | - | - | ||
Subclass 186 (ENS) | - | - | - | |
Subclass 187 (RSMS) | - | - | ||
Subclass 407 (Training) | - | - |
State Eligibility Summary Table – ANZSCO 149212
149212: Customer Service Manager
Description
Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.
Skill Level
Occupations at Skill Level 2 have a level of skill commensurate with one of the following:
– NZ Register Diploma or
– AQF Associate Degree, Advanced Diploma or Diploma.
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks
- Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- Ensuring operational efficiency within a call centre
- Providing direction and feedback to team members and assisting with recruitment
- Managing, motivating and developing staff providing customer services
- Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- Liaising with other organisational units, service agents and customers to identify and respond to customer expectations
- May work in a call center
Assessing Authority
VETASSESS: Vocational Education and Training Assessment Services
- Excludes positions which have nominated annual earnings of less than AUD65,000.
Excludes any positions that:
- are based in a front-line retail setting
- predominantly involve direct client transactional interaction on a regular basis.
- Excludes positions that are in a business that has an annual turnover of less than AUD1M.