313112: ICT Customer Support Officer

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313112: ICT Customer Support Officer

 

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Skill Level: 2

Assessing Authority: TRA

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Visa Options – ANZSCO 313112

Visa TypeEligibilityMLTSSLSTSOLROL
Subclass 189 (Skilled Independent)---
Subclass 190 (Skilled Nominated)--
Subclass 491 (State/Territory nominated)--
Subclass 491 (NOT nominated by State/Territory)---
Subclass 485 (Graduate)---
Subclass 482 (TSS) --
Subclass 186 (ENS)---
Subclass 187 (RSMS)--
Subclass 407 (Training)--
[/et_single][et_single icon=”map” tab_title=”State Eligibility” tab_id=”1539318421669-19d00-1c36c187-fc5b06e9-3fd6a209-4ae38387-4821564a-0eaaca6b-ebf88c30-26b7968e-8552c72a-e0638242-8770994f-7a3f8f7b-54e5″]

State Eligibility Summary Table – ANZSCO 313112

  • null
    Occupation MAY be eligible
  • null
    Occupation in the ‘Supplementary Skilled List’ or ‘Special Conditions Apply’
  • null
    Occupation NOT on relevant ‘State Occupation List’, or ‘Closed’ status; but MAY still be eligible if you meet the requirements
  • null
    Occupation NOT eligible
If you want to know further details about your nominated occupation and other useful information, you may contact us at 1300-896-519
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313112: ICT Customer Support Officer

Major Group: 3 – Technicians and Trades Workers | Sub-Major Group: 31 – Engineering, ICT and Science Technicians | Minor Group: 313 – ICT and Telecommunications Technicians | Unit Group: 3131 – ICT Support Technicians

Description

Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.

Skill Level 

Occupations at Skill Level 2 have a level of skill commensurate with one of the following:

– NZ Register Diploma or
– AQF Associate Degree, Advanced Diploma or Diploma.

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Specialization

  • Network Support Technician
  • Operator Command Support Systems (Army)

Specialisation titles are any commonly used titles which refer to a subset of jobs belonging to the occupation designated in the principal title. These jobs involve the performance of specialised tasks rather than the broader range of tasks usually performed in the occupation.

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Tasks

  • Determining software and hardware requirements to provide solutions to problems
  • Responding to inquiries about software and hardware problems
  • Adapting existing programs to meet users’ requirements
  • Installing and downloading appropriate software
  • Ensuring efficient use of applications and equipment
  • Implementing computer networks
  • Designing and maintaining websites
  • Repairing and replacing peripheral equipment such as terminals, printers and modems
  • May work in a call centre

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Assessing Authority

[/et_single][et_single icon=”info” tab_title=”CAVEATS” tab_id=”1546080756744-4-48f7b-54e5″]

“Currently there is no known caveats applicable to this occupation”. Refer to Department of Home Affairs website for updated list.

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Source: Australian Bureau of Statistics, Commonwealth of Australia 2015 – Australia and New Zealand Standard Classification of Occupations (ANZSCO) Version 1.2 CODER, Cat No. 1220.030.001, http://www.abs.gov.au/ausstats/abs@.nsf/mf/1220.0

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Call us on 1300 896 519 for consultation or [latepoint_book_button]